1 00:00:00,300 --> 00:00:04,850 We're on to step number three and over here we are on Amazon.com. 2 00:00:05,520 --> 00:00:11,280 Now, during this step, we're going to analyze the efficiency of each pattern and find out which pattern 3 00:00:11,280 --> 00:00:12,670 matches our products needs. 4 00:00:12,930 --> 00:00:18,470 So in our example, our website, abandonment during checkout is a pig problem. 5 00:00:18,870 --> 00:00:23,190 Therefore, our goal is to pick a pattern that will help us retain users and help them actually complete 6 00:00:23,190 --> 00:00:23,760 orders. 7 00:00:25,090 --> 00:00:31,690 So let's take a look at this, so we have Amazon.com and what I'm going to do is I'm just going to select 8 00:00:32,500 --> 00:00:36,520 an item and I'm going to select by now. 9 00:00:39,010 --> 00:00:46,840 And you can see it just kind of fills to my address if I want to sign in, but it also won't allow me 10 00:00:46,840 --> 00:00:52,630 to actually purchase the product without actually creating an Amazon account. 11 00:00:53,050 --> 00:00:57,190 So you'll need to enter your name, your email, your password and your password again. 12 00:00:58,120 --> 00:01:04,690 So this probably works for a company as big as Amazon because they have such a huge following, have 13 00:01:04,690 --> 00:01:05,950 so many different products. 14 00:01:05,950 --> 00:01:11,320 But if our company or product, if it doesn't have as many products or as big as a following, I'm not 15 00:01:11,320 --> 00:01:14,380 sure people would be that dedicated to actually to something similar. 16 00:01:14,380 --> 00:01:16,800 And that's probably why we have the drop off rate to begin with. 17 00:01:16,930 --> 00:01:22,510 So I'm not sure this is a type of pattern that we should be using, at least at this moment. 18 00:01:23,200 --> 00:01:24,340 So let's move on to eBay. 19 00:01:25,330 --> 00:01:26,860 So here's eBay Dossie. 20 00:01:28,000 --> 00:01:32,470 And what I'm going to do is I'm just going to select a product. 21 00:01:33,470 --> 00:01:34,310 Here we go. 22 00:01:35,240 --> 00:01:37,970 So what else do we have here? 23 00:01:38,000 --> 00:01:40,760 OK, so let's pick a video game. 24 00:01:42,560 --> 00:01:44,150 So we have a video game over here. 25 00:01:44,390 --> 00:01:47,510 And what we're going to do is we're just going to click a buy it now. 26 00:01:49,430 --> 00:01:54,920 So interesting, they're popping up a quick model that will actually allow you to purchase some sort 27 00:01:54,920 --> 00:01:55,820 of protection plan. 28 00:01:57,020 --> 00:01:57,530 Oh, here it is. 29 00:01:57,560 --> 00:02:02,510 So now I can see whether I want to sign in to checkout or I can check out. 30 00:02:02,540 --> 00:02:04,670 I guess we'll see what that looks like when we check out as a guest. 31 00:02:06,530 --> 00:02:11,630 So this is very interesting that we can select all our different options, we can actually put in our 32 00:02:11,630 --> 00:02:15,560 shipping address if we want to check out as guests, but we can also pay with PayPal. 33 00:02:16,580 --> 00:02:18,980 So that's very interesting as well. 34 00:02:19,580 --> 00:02:23,000 So it looks like our PayPal is an option. 35 00:02:23,180 --> 00:02:26,780 And I'm not sure if this pattern is going to be good for us. 36 00:02:26,780 --> 00:02:32,450 But maybe if we look at like PayPal and allowing people to actually click PayPal and fill in their address, 37 00:02:33,230 --> 00:02:33,890 that could work. 38 00:02:33,890 --> 00:02:36,570 I mean, we could possibly create an account around that. 39 00:02:37,520 --> 00:02:38,450 Let's take a look at Etsy. 40 00:02:39,200 --> 00:02:43,280 So Etsy is this handcrafted, kind of like commerce store. 41 00:02:43,430 --> 00:02:48,300 You'll get a lot of like handmade goods, the shop, custom jewelry over here. 42 00:02:49,900 --> 00:02:52,730 OK, I'm just going to pick something random. 43 00:02:52,880 --> 00:03:01,400 OK, so we have a chain necklace, opened up a new tab for us and we are just going to select a style. 44 00:03:02,740 --> 00:03:04,060 And added to our basket. 45 00:03:05,540 --> 00:03:09,420 OK, so it brought us right into our shopping cart, which is really nice. 46 00:03:09,830 --> 00:03:14,330 So if we want to proceed to checkout, we can already over here see like we can pay by PayPal, which 47 00:03:14,330 --> 00:03:15,410 is very convenient. 48 00:03:15,410 --> 00:03:17,720 You can do that really quickly. 49 00:03:18,280 --> 00:03:18,700 Let's do it. 50 00:03:18,710 --> 00:03:19,550 Checo has. 51 00:03:19,600 --> 00:03:27,290 OK, so we can continue as a guest or we can sign in the register or we can actually have a social login. 52 00:03:28,070 --> 00:03:29,330 So I kind of like this. 53 00:03:29,330 --> 00:03:32,960 I like how they've made this much more prominent than the actual Sinon. 54 00:03:32,960 --> 00:03:39,530 So it's easier for users to actually do something like this rather than, you know, going through a 55 00:03:39,530 --> 00:03:42,330 whole signing or sign up. 56 00:03:42,350 --> 00:03:45,470 So what happens if you continue as a guest? 57 00:03:46,460 --> 00:03:48,110 So you have to enter your delivery address. 58 00:03:48,110 --> 00:03:54,290 And I guess this is where this gets a little bit harder for users and longer for users because they'll 59 00:03:54,290 --> 00:03:55,610 have to keep on doing this. 60 00:03:57,300 --> 00:03:58,380 So if we go back. 61 00:04:00,360 --> 00:04:08,520 So my guess is it's much more easier to actually do a social log in over here, so very easy to kind 62 00:04:08,520 --> 00:04:11,160 of go through this for you have a multitude of options. 63 00:04:11,160 --> 00:04:14,740 And I think this is something that I want to further analyze as well. 64 00:04:15,480 --> 00:04:22,410 So if we take a look at the patterns that we've just kind of reviewed very quickly, I mean, there 65 00:04:22,410 --> 00:04:23,570 are notable differences. 66 00:04:23,730 --> 00:04:26,540 So, for example, Amazon had that sign in one. 67 00:04:26,640 --> 00:04:28,560 I'm not sure like we're already kind of doing that. 68 00:04:28,560 --> 00:04:30,530 And I don't think that's going to be good for us. 69 00:04:31,110 --> 00:04:34,940 There was the PayPal, I guess, check out, which is very interesting. 70 00:04:34,950 --> 00:04:36,330 There's different variations of that. 71 00:04:36,720 --> 00:04:42,750 So it's kind of like a lazy sign up as well as like continue as a guest, which is very interesting. 72 00:04:43,500 --> 00:04:49,620 But the problem is not all users have a PayPal account and doing that kind of lazy sign up requires 73 00:04:49,620 --> 00:04:54,820 like them to go back and enter their shipping address over and over again. 74 00:04:55,530 --> 00:04:59,610 I feel like social login is incredibly fast and a convenient way to actually sign in. 75 00:05:00,180 --> 00:05:07,620 So most Internet users have accounts on pupper social media platforms like Google and Facebook and even 76 00:05:07,620 --> 00:05:09,210 people on Apple devices. 77 00:05:10,640 --> 00:05:15,540 This lets users fill in the absolute minimum of information and quickly proceed to check out. 78 00:05:16,040 --> 00:05:22,600 So let's say we pick a social log in to simplify our checkout process and to retain users. 79 00:05:22,730 --> 00:05:27,650 So the final step for us would be to look at similar websites that kind of employ social login. 80 00:05:27,660 --> 00:05:33,980 So I'm going to be taking a look at CB2 two or Crate and Barrel next, because I believe they have a 81 00:05:33,980 --> 00:05:35,060 social login as well. 82 00:05:35,690 --> 00:05:38,480 So in the next section, we're going to be dissecting the pattern.